Shipping policy
Multiserv, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below for complete details.
Shipping Coverage We currently ship orders to:
- United Arab Emirates (UAE)
- International shipping may be available on request (subject to confirmation and additional charges).
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- For bulk or customized orders, processing time may vary and will be communicated separately.
Delivery Time
- Within UAE: Estimated delivery time is 1–2 business days after dispatch.
- Delivery timelines may vary depending on location, courier service, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and size
- Selected courier service
- Any applicable free-shipping offers will be clearly displayed on the website or during checkout.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation with tracking details via email or SMS (where applicable).
- You can track your order using the provided tracking number.
Incorrect Address / Failed Delivery
- Customers are responsible for providing accurate shipping details.
- Additional charges may apply for re-delivery due to incorrect or incomplete addresses.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with:
- Order number
- Photos of the package and items
- We will investigate and assist with replacement or resolution as per our policy.